{"id":43309,"date":"2023-06-02T19:38:47","date_gmt":"2023-06-02T11:38:47","guid":{"rendered":"https:\/\/ox7.ee3.mytemp.website\/?page_id=43309"},"modified":"2025-04-21T13:57:19","modified_gmt":"2025-04-21T05:57:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/ox7.ee3.mytemp.website\/zh\/faq\/","title":{"rendered":"\u5e38\u89c1\u95ee\u9898"},"content":{"rendered":"<div id=\"page-header-1450328867\" class=\"page-header-wrapper\">\n  <div class=\"page-title light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper is-large flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Frequently Asked Questions          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n              <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n   \t<section class=\"section\" id=\"section_1806933260\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t <h3 class=\"accordion_title\">GENERAL<\/h3><div class=\"accordion\" rel=\"1\"> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What forms of payment does SpiceBox Organics accept?<\/span><\/a><div class=\"accordion-inner\">\n\n<b>Online<\/b>\n<ul>\n \t<li>Paypal<\/li>\n \t<li>Credit Cards (Visa, Mastercard, AE)<\/li>\n<\/ul>\n<b>Physical Store<\/b>\n<ul>\n \t<li>Mobile Payment (BOC Pay, Apple Pay, Alipay, Google Pay, Samsung Pay, WeChat Pay, Huawei Pay)<\/li>\n \t<li>Credit Card (Visa, Mastercard, AE)<\/li>\n \t<li>Octopus<\/li>\n \t<li>Cash<\/li>\n<\/ul>\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How long does shipping take?<\/span><\/a><div class=\"accordion-inner\">\n\nItems are usually shipped between <b>1-2 business days<\/b>, unless specified otherwise, after your order has been confirmed. If for some reason there is a delay, we will inform you beforehand.\n\nFor urgent shipments or special requests, please contact us at info@spiceboxorganics.com or WhatsApp us at +852 2191 0886.\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What are your shipping rates?<\/span><\/a><div class=\"accordion-inner\">\n\n<b>HONG KONG ISLAND<\/b>\n\n<b>Standard Delivery:<\/b> HKD 100\n\n<b>Orders over HK$300:<\/b> Free\n\n<b>KOWLOON &amp; NEW TERRITORIES<\/b>\n\n<b>Standard Delivery:<\/b> HKD 100\n\n<b>Orders over HK$500:<\/b> Free\n\n<b>OUTLYING ISLANDS<\/b>\n<b>Standard Delivery:<\/b> HKD 150\n\n<b>Orders over HK$800:<\/b> Free\n\n<b>In-store Pick Up<\/b>\n\nFREE\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Where are your pick up points?<\/span><\/a><div class=\"accordion-inner\">\n\n<b>MID LEVELS<\/b>\n137 Caine Road, Golden Valley Mansion, Mid Levels, Hong Kong\n\n<b>KENNEDY TOWN<\/b>\n39-45 Hau Wo Street, Kennedy Town, Hong Kong\n\n<b>TSEUNG KWAN O<\/b>\nShop G10, Capri Place &#8211; O&#8217;South Coast, Tseung Kwan O, Hong Kong\n\n<\/div><\/div> <\/div> \t\t<\/div>\n\n\t\t\n<style>\n#section_1806933260 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t \t<section class=\"section\" id=\"section_1786234252\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t <h3 class=\"accordion_title\">\u5496\u5561\u9986<\/h3><div class=\"accordion\" rel=\"1\"> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Are all Caf\u00e9 food at SpiceBox Organics organic?<\/span><\/a><div class=\"accordion-inner\">\n\nAll food served at SpiceBox Organics\u2019 Caf\u00e9 are at least 98% organic.\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What are the milk choices for coffees?<\/span><\/a><div class=\"accordion-inner\">\n\nWe offer Oat, Coconut, Almond, Soy, Macadamia and Whole milk. It is free of charge to switch to any milk of your choice.\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Are your caf\u00e9s dog - friendly?<\/span><\/a><div class=\"accordion-inner\">\n\nWe welcome all furry friends at our locations.\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Is there wifi in your cafe?<\/span><\/a><div class=\"accordion-inner\">\n\nYes, we offer free wifi to patrons who would like to work in our cafe with a purchase of any beverage.\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Why are all meals from your caf\u00e9 section on the website frozen?<\/span><\/a><div class=\"accordion-inner\">\n\nWe make our meals fresh on a daily basis, and we freeze them immediately to lock-in its freshness. By freezing our meals, you are able to keep them for a longer period, and also helps our kitchen operations with avoiding food wastage.\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Are there any special deals and rates on Caf\u00e9 food?<\/span><\/a><div class=\"accordion-inner\">\n\nBetween 6pm-9pm, all of our organic homemade vegan meals are HK$50. This includes all Salads, Vegan Chilli, Cashew Lasagne, Roti Rolls, Keto Biryani, and Traditional Biryani. All Desserts and Hummus Dips are 20% off. Must be purchased in-store.\n\n<\/div><\/div> <\/div> \t\t<\/div>\n\n\t\t\n<style>\n#section_1786234252 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t \t<section class=\"section\" id=\"section_1874869722\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t <h3 class=\"accordion_title\">PRODUCTS<\/h3><div class=\"accordion\" rel=\"1\"> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How to store spices properly?<\/span><\/a><div class=\"accordion-inner\">\n\nYou may keep spices in an airtight container in a dry space away from sunlight.\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Do spices have an expiration date?<\/span><\/a><div class=\"accordion-inner\">\n\nSpices can last up to three to five years. The color may lighten over time and may lose fragrance slightly, but it will still be safe to consume past its date.\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What should I do with the leftover \/ old spices?<\/span><\/a><div class=\"accordion-inner\">\n\nYou can store them in airtight containers for\nfurther use or mix spices to create different flavors or rubs!\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I freeze lentils \/ spices?<\/span><\/a><div class=\"accordion-inner\">\n\nYes you can. Make sure to use a slightly bigger bag. Generally can be frozen for up to 6-12 months.\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do I prevent spices from clumping up?<\/span><\/a><div class=\"accordion-inner\">\n\nFor big quantities of spices, use airtight containers and store in cool and dry places.\nFor small quantities of spices, can be placed in shakers: add some uncooked rice or any grains \/ beans to help absorb moisture.\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Are spices gluten free?<\/span><\/a><div class=\"accordion-inner\">\n\nThere are two reasons why ground spices like curry powder, turmeric, paprika, and cinnamon might contain gluten: they were either contaminated in the factory, or the manufacturer added a little flour to them later to prevent caking.\n\nAt SpiceBox Organics, we pride ourselves with our spices. All of our spices are gluten free and certified organic without any additives, coloring or preservatives.\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Where are the spices originated?<\/span><\/a><div class=\"accordion-inner\">\n\nOur spices originated mostly from India, some from the United States and Europe. If you want to know a specific spice origination, please ask our store staff.\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do you guarantee your food ingredient quality standards?<\/span><\/a><div class=\"accordion-inner\">\n\nAt SpiceBox Organics Caf\u00e9, not only do we use 98% organic ingredients, but every ingredient used has been meticulously sourced by management to ensure it does not contain artificial colors, flavors, additives or preservatives. This sourcing philosophy also applies to all retail products sold at SpiceBox Organics.\n\n<\/div><\/div> <\/div> \t\t<\/div>\n\n\t\t\n<style>\n#section_1874869722 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t \t<section class=\"section\" id=\"section_308440940\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t <h3 class=\"accordion_title\">SHIPPING, EXCHANGE &amp; RETURNS<\/h3><div class=\"accordion\" rel=\"1\"> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Where do you ship your products?<\/span><\/a><div class=\"accordion-inner\">\n\nWe ship to Hong Kong.\n\nFor International shipping, please email us at info@spiceboxorganics.com with your order number and we will handle the rest. Additional shipping charges will apply.\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How long will it take to receive my order?<\/span><\/a><div class=\"accordion-inner\">\n\n<b>Local orders:<\/b> 24-48 hours<br>\n\n<b>International orders:<\/b> 7-21 days<br>\n\nDelivery is available from Monday to Saturday, excluding Sunday.\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Are we allowed to return an unwanted item?<\/span><\/a><div class=\"accordion-inner\">\n\nPerishable items cannot be returned.\n\nNon-perishable items can be considered on a case-by-case basis. We do not accept refunds at this time, and if we approve a return, the item can be exchanged or store credit can be issued. If you want to exchange a product, you may call or WhatsApp our hotline +852 2191 0886 and our friendly staff will help you.\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I edit my order after purchasing online?<\/span><\/a><div class=\"accordion-inner\">\n\nOrders are shipped within 24-48 hours depending on location or as stipulated on your order form. However, if you want to edit your order, please do so within 4 hours from purchasing. You may call or Whatsapp our hotline at +852 2191 0886 and our friendly staff will help you.\n\n<\/div><\/div> <\/div> \t\t<\/div>\n\n\t\t\n<style>\n#section_308440940 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t \t<section class=\"section\" id=\"section_1702493758\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t <h3 class=\"accordion_title\">SUSTAINABILITY EFFORTS<\/h3><div class=\"accordion\" rel=\"1\"> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What steps are taken at SpiceBox Organics to ensure sustainable business practices?<\/span><\/a><div class=\"accordion-inner\">\n\nWe take sustainable business practices seriously! Over the years, we have transitioned many of our products to our \u2018Zero Waste Bulk Section\u2019, where customers can bring their own containers and purchase what they need by weight. In addition, we have improved our kitchen operations to avoid food wastage; all our food containers are biodegradable and or recyclable; and have always sourced products locally when possible. We also offer a 10% discount on all Caf\u00e9 Beverages if customers bring their own takeaway cup to help further reduce waste. Furthermore, we have joined FoodPanda\u2019s newly launched reusable container program and have been selected to a Gold certification level for their Sustainable Restaurant Certification program.\n\n<\/div><\/div> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What are SpiceBox Organics\u2019 sustainability goals?<\/span><\/a><div class=\"accordion-inner\">\n\nWe hope our internal operations will be plastic-free by 2025!\n\nWe have been awarded 3 Stars by Food Made Good Hong Kong, the highest one could achieve for sustainability business practices, and we hope to continue to surpass our ratings during each audit.\n\n<\/div><\/div> <\/div> \t\t<\/div>\n\n\t\t\n<style>\n#section_1702493758 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t \t<section class=\"section\" id=\"section_1967440618\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t <h3 class=\"accordion_title\">EVENT CANCELLATION &amp; REFUND POLICY<\/h3><div class=\"accordion\" rel=\"1\"> <div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What is the event cancellation and refund policy?<\/span><\/a><div class=\"accordion-inner\">\n<ol>\n \t<li style=\"list-style-type: none;\">\n<ol>\n \t<li>All event registrations are final. No cash refunds will be issued for cancelled registrations.<\/li>\n \t<li>If you need to cancel your registration, you may request a store credit for the full registration fee. Store credits are valid for 3 months from the date of issue and can be used towards SpiceBox Organics physical shops.<\/li>\n \t<li>If you are unable to attend a class you are registered for, you may send a substitute in your place. Please let us know 24 hours iN advance of event date.<\/li>\n \t<li>Classes may be cancelled or rescheduled by the organizer due to low enrollment or other unforeseen circumstances. In the event a class is cancelled by the organizer, a full refund or store credit will be issued at the SpiceBox Organics&#8217; discretion.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\nIf you have any questions or concerns about this policy, please contact us at info@spiceboxorganics.com before registering for a class.\n<ol><\/div><\/div> <\/div> \t\t<\/div>\n\n\t\t\n<style>\n#section_1967440618 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t<\/ol>","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-43309","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Spicebox Organics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ox7.ee3.mytemp.website\/zh\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"zh_HK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Spicebox Organics\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ox7.ee3.mytemp.website\/zh\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Spicebox Organics\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-21T05:57:19+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"\u9810\u8a08\u95b1\u8b80\u6642\u9593\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 \u5206\u9418\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ox7.ee3.mytemp.website\\\/faq\\\/\",\"url\":\"https:\\\/\\\/ox7.ee3.mytemp.website\\\/faq\\\/\",\"name\":\"FAQ - Spicebox Organics\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ox7.ee3.mytemp.website\\\/#website\"},\"datePublished\":\"2023-06-02T11:38:47+00:00\",\"dateModified\":\"2025-04-21T05:57:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ox7.ee3.mytemp.website\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"zh-HK\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ox7.ee3.mytemp.website\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ox7.ee3.mytemp.website\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ox7.ee3.mytemp.website\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ox7.ee3.mytemp.website\\\/#website\",\"url\":\"https:\\\/\\\/ox7.ee3.mytemp.website\\\/\",\"name\":\"Spicebox Organics\",\"description\":\"Organic Store &amp; 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